This Account Has Been Suspended, What Does it Mean?
When an account is suspended, it simply means that access to the website and emails has been temporarily restricted.
The data in your account, such as website and email information, is still safe on our web hosting servers.
To regain full access to your website or emails, you will need to address the issue that caused the suspension.
Reasons for Account Suspension and Fix:
There are several reasons for account suspension. The most common ones are nonpayment of hosting fees, violation of terms of service, and also due to web security issues.
1. Non-Payment of Hosting Fees
One common cause of account suspension is the non-payment of hosting fees due.
If you have a hosting account and you fail to pay for your invoice on time, We auto-suspend your website until the payment is made.
This is because our web hosting services are Prepaid or We are only able to issue you the service only after all the costs for running your account are covered for that billing period.
To resolve this issue, you should check your email for any account suspension warnings from your host or verify that all of your recent invoices have been paid.
Generally, paying any outstanding invoices will automatically restore your account right away.
Here’s How Invoice Related Account Suspensions Work:
We offer four days grace period to pay any recurring web hosting invoices before an account is suspended.
You will get three overdue invoice warnings within 3 consecutive days, failure to make payment upon the 3rd overdue reminder will result in account suspension the next day (4th day of the cycle).
Failure to make a payment or reactivate your suspended account will also result in account termination in the next 26 days.
Again Account Suspension means: Your website, emails, and access to cPanel will stop working. All your website, emails, and data in your cPanel account will remain stored on our servers.
Once an account has been suspended due to non-payment, A 25% penalty fee will be raised on your account on the 7th day of your billing cycle.
You can unsuspend your account at any time within 26 days by making payment to your outstanding invoice.
Account Termination means: All your website data, emails, backups, and entire cPanel account will be completely erased from our servers and cannot be restored.
Paying your invoices has never been easier.
With our convenient online payment system, you can now pay any invoice directly using your Credit/Debit card online, Instant EFT, or PayPal.
We continue to add more convenient payment methods as we go.
We always recommend making payments directly online through the payment gateway provided instead of manual bank transfers (EFT).
When you pay an invoice using a payment gateway, all funds are automatically allocated and any services you are paying for will automatically activate.
If you are forced to use manual EFT. Always make sure you email us proof of your payment so we can manually allocate the funds paid to your client account.
The banking details and manual EFT instructions will be displayed on your copy of your electronic invoice (inside your client dashboard portal).
There are two ways to pay for your invoice: ✅
Simply log in to your account, choose invoices (or go to Menu -> Billing -> Invoices), locate the invoice you need to pay, and choose your preferred payment method. It’s quick, easy, and secure.
Once logged in. Choose Invoices.
Locate/ Select an Invoice you’d like to pay for from the list. Or choose an option to pay for all your invoices at once.
Click “Pay Now” in order to make a payment using the payment gateway provided.
If you prefer to use PayPal. Find the PayPal option under the Payment Method dropdown.
The manual bank transfer method is not that convenient if you need services to be activated immediately, but it is still a reliable and secure option.
If you are forced to use this method. It’s important that you notify us immediately whenever you make any deposits or transfers. This will help ensure that everything is processed efficiently and without any delays. Here’s how you pay for invoice using EFT on Mashjoy Hosting Platform:
Simply log in to your account, choose invoices (or go to Menu -> Billing -> Invoices), locate the invoice you need to pay, and choose your preferred payment method. It’s quick, easy, and secure.
Locate/ Select an Invoice you’d like to pay for from the list. Or choose an option to pay for all your invoices at once.
Once an electronic invoice shows up, it might be set to a system default payment method of Debit, Credit card.
Click the payment method dropdown and select Manual EFT (Electronic Funds Transfer). Then wait for less than a second for the invoice to refresh.
Once refreshed. You’ll see our banking details and payment instructions to the top right of the invoice.
2. Your Website is Violating the Terms of Service
Another reason for account suspension is if the website has violated our terms of service.
This could include things like hosting illegal content, sending spam emails, or engaging in other activities that are deemed inappropriate.
To fix an issue like this, you’ll need to contact us and update your website to comply with the terms of our services.
Once done, then let us know through a support ticket and we’ll manually unsuspend your account.
3. Compromised Website Account
As a secured web hosting provider, We use advanced security systems to automatically detect web threats and vulnerabilities on your website.
Therefore, Your website might need to be suspended if it has been hacked or compromised.
We do this as a precautionary measure to avoid upcoming security vulnerabilities or data breaches on your website or web server as a whole.
If your website has been suspended due to security issues, you should not be overly worried.
Simply let us know by opening a support ticket and we will help you resolve the issue in no time.
We will provide you with a security log detailing the locations of any malicious files or plugins on your website.
To resolve the issue, you should remove the malicious files, update your website, and inform us to unsuspend your account.
Conclusion
So, there you have it! If you’ve been dealing with a suspended website, getting your website back online is just a matter of taking the necessary steps.
But as we’ve discussed, Whether the suspension was due to a violation of the terms of service, an issue with non-payment, or a hack, it’s important to address the issue as quickly as possible to minimize any disruptions.
By following the steps outlined in this article, you’ll be able to get your website back online and running smoothly again in no time.
Don’t let a suspended website get you down – feel free to let us know if you need any account-related help.
